Privacy Policy

This Privacy Policy explains how RockGame S.A. (“we”, “us”, “our”) collects, uses, and protects personal data when you use our website, contact us, or use our games.

1. Data Controller

The data controller is:

RockGame S.A.

Address : Bluszczańska 76 / Paw. 6, 00-712 Warszawa, Polska

NIP : 7272839358
Email: contact@rockgame.pl

If you have any questions about this Privacy Policy or the way we process personal data, you can contact us at the email address above.

2. Scope of this Privacy Policy

This Privacy Policy applies to personal data collected:

through our website,
when you contact us by email or through contact forms,
when you voluntarily provide your email address,
when you submit feedback, comments, bug reports, or similar information from within one of our games,
when technical or diagnostic information is generated in connection with the operation of our website or games.

3. What data we may collect

Depending on how you interact with us, we may collect and process the following categories of data:

email address,
name, nickname, or other identifier you choose to provide,
the content of your message, feedback, support request, or bug report,
technical and diagnostic data, such as IP address, device information, operating system, game version, crash logs, and similar troubleshooting information,
basic website usage data collected through cookies or similar technologies.

Please do not send us sensitive personal data unless it is strictly necessary.

4. Why we process personal data

We may process personal data for the following purposes:

a) Communication and support

We process personal data to respond to messages, support requests, and other communications sent to us.

Legal basis: our legitimate interest in handling communications and support matters, or, where applicable, taking steps at your request before entering into an agreement.

b) In-game feedback and bug reporting

If you submit opinions, comments, bug reports, or other feedback from within a game, we process that information to review player feedback, investigate issues, improve game quality, and, where appropriate, respond to you.

Legal basis: our legitimate interest in maintaining, improving, and supporting our games and services.

c) Website operation, security, and troubleshooting

We may process technical and diagnostic data to operate our website and games, maintain security, detect misuse, fix errors, and ensure stability.

Legal basis: our legitimate interest in the security, integrity, and proper operation of our services.

d) Marketing communications

If you choose to subscribe to marketing emails or newsletters, we may use your email address to send such communications.

Legal basis: your consent, where required by law.

You may withdraw your consent at any time.

5. Is providing data mandatory?

In most cases, providing personal data is voluntary. However, some data may be necessary if you want us to respond to a message, review a support request, or process feedback submitted through our website or games.

6. How long we keep data

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy, and, where needed, for a longer period to comply with legal obligations or to establish, exercise, or defend legal claims.

In particular:

communication data is kept for as long as reasonably necessary to handle the matter,
feedback and bug report data is kept for as long as reasonably necessary to review, investigate, and improve the relevant product or service,
marketing data is kept until you unsubscribe or withdraw consent, where consent is the basis used.

7. Who we may share data with

We may share personal data with service providers that support our business operations, such as providers of:

hosting and server infrastructure,
email and communication tools,
technical support tools,
analytics or diagnostic tools,
legal, accounting, or administrative services.

Such recipients process data on our behalf where applicable, or as independent controllers where required by the nature of their services.

8. International transfers

Some of our service providers may process data outside the European Economic Area. Where this happens, we take steps required by applicable law to ensure that personal data is protected using appropriate safeguards.

9. Your rights

Subject to applicable law, you may have the right to:

request access to your personal data,
request correction of inaccurate data,
request deletion of data,
request restriction of processing,
object to processing based on legitimate interests,
withdraw consent at any time where processing is based on consent,
lodge a complaint with a competent data protection authority.

To exercise your rights, please contact us at: [privacy email].

10. Cookies and similar technologies

Our website may use cookies and similar technologies to ensure proper operation, remember preferences, improve functionality, and collect basic analytics.

Where required by law, non-essential cookies will be used only with your consent. You can manage cookies through your browser settings and, where available, through the cookie settings on our website.

11. Children

Our website and games are not directed at children unless expressly stated otherwise. If you believe that a child has provided personal data without appropriate authorization, please contact us and we will review the matter.

12. Automated decision-making

We do not make decisions based solely on automated processing that produce legal effects or similarly significant effects on individuals.

13. Security

We use reasonable technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, or disclosure.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The current version will always be made available on our website together with the “Last updated” date.

15. Contact

If you have any questions about this Privacy Policy or our privacy practices, please contact: